WHAT WE DO MATTERS:

Here at XO Group, we truly believe in doing work that matters. Through our family of brands—The Knot, The Nest, The Bump, GigMasters, and How He Asked—we inspire, inform, and cheer on our community as they move through life’s most amazing milestones. From the proposal, to creating a home and starting a family together, we’re there for every step of the journey. Our couples and business partners depend on us. They're all in. So are we.

ABOUT THE ACCOUNT MANAGER ROLE AND OUR TEAM:

XO Group Inc. (The Knot, The Bump, and The Nest) is looking for an Account Manager to join our Account Management team based in NY. This role will partner with the National Sales and Sales Planning teams and will support all post-sale and optimization efforts for a key set of accounts. This is a client facing role, focused on all post-sale activity and optimization between campaign launch and wrap- up. The ideal candidate is extremely analytical and a self-starter, with a passion for digital advertising, performance and client satisfaction.

Responsibilities:

  • Be the main point of contact for clients post-sale
  • Be an active participant in seamless handoff with the Sales Planner for post-sale execution
  • Be an expert in our ad product offerings
  • Ensure client satisfaction through excellent post-sale service:
    • Plan and run kick-off calls with clients
    • Confirm creative specs and asset deadlines for clients to gather assets
    • Ensure appropriate internal teams (Ad Ops, Studio, Email Ops, Social, Tech, Print Production) have the right assets with sufficient turnaround time for campaign deployment
    • Communicate with agencies/clients and outside vendors as needed for implementation of custom elements, specific tracking needs
    • Ensure all campaign line items launch on time, and provide clients with proof of launch
    • Manage creative revisions
    • Ensure order is kept up to date in order management system for accurate revenue recognition and billing purposes
  • Monitor delivery pacing and performance to ensure we hit delivery and performance goals and that client’s campaign KPIs are met. Make recommendations to clients to optimize as needed
  • Troubleshoot as needed to ensure campaign success - work with internal teams to deliver solutions to client
  • Share campaign insights with pre-sales teams via weekly team calls and wrap-up reports, to help pre-sales teams successfully generate the next renewal and/or up-sell the client
  • Maintain a positive, customer-centric attitude while being solutions-oriented

 Desired Skills and Qualifications:

  • 1-3 years of relevant professional experience, sales support in digital advertising preferred
  • BS, preferred in Marketing or Business (or other related fields)
  • Ability to multi-task across multiple projects and stakeholders
  • Strong attention to detail
  • Experience with Digital Ad Products, Technologies and Systems (Salesforce, Operative, MOAT, DFP, 3rd party Ad Servers/Tags/Tracking, paid media on social)
  • Excellent organization, communication, and analytical skills
  • Proficient in PowerPoint, Word, Excel, Google suite

 

WHAT WE LOVE ABOUT YOU:

  • You love our users. You deeply understand our users and put them at the center of everything you do. You aim to serve and delight them every day.
  • You do the right thing. You are respectful and act with the highest integrity. If you see something that isn’t right, you say something.
  • You debate it.  You ask questions to understand a perspective and are comfortable respectfully challenging assumptions. You are not turned off by constructive conflict to get the right answer.
  • You own your outcomes.  You set clear ambitious goals. You anticipate obstacles, persevere, and are accountable for your commitments.
  • You make fast decisions. You are an effective and timely communicator. You understand how to collaborate, compromise, and escalate when needed.
  • You get better every day.  You welcome the gift of feedback. You never settle for your quest to grow and develop. By being here, you make our company stronger.

WHAT YOU LOVE ABOUT US:

You’ll hear a lot about culture and perks from other companies, but we like to think of it as the XO way of life. From unlimited vacation and generous parental leave benefits to free snacks and Thirsty Thursdays, we believe in happiness above all else—in and out of the office.

 

 

WHAT WE DO MATTERS:

Here at XO Group, we truly believe in doing work that matters. Through our family of brands—The Knot, The Nest, The Bump, GigMasters, and How He Asked—we inspire, inform, and cheer on our community as they move through life’s most amazing milestones. From the proposal, to creating a home and starting a family together, we’re there for every step of the journey. Our couples and business partners depend on us. They're all in. So are we.

The Account Strategist Team

The Account Strategist Team is dedicated to working with our local vendors all across the country ensuring they have the best experience with The Knot. We work closely with  local wedding professionals post-sale to assist customers with their digital/online ad campaigns by providing tips and insights to increase their response.  

 

The Account Strategist Position

The Account Strategist is responsible for providing superior customer service, marketing insights, basic tech-support to local wedding pro’s!  You’ll work closely with Account Executive(s) and local wedding professionals post-sale to assist customers with their digital/online ad campaigns by providing tips and insights to increase their response.  This position is a vital role in retaining customers, collecting online ad assets, upselling current clients and surpassing your customers’ expectations!

 

The Account Strategist  responsibilities

  • Accurately, efficiently and professionally answer all incoming calls and emails
  • Upsell current clients to new products to enhance their business
  • Save current customers from cancelling their partnership
  • Problem-solve technical questions and issues that customers may have and work cross-departmentally to resolve them
  • Assist customers or situations with a calm and professional demeanor

 

The Account Strategist  qualifications

  • Able to work in a fast-paced work environment
  • Ability to multi-task and excellent time management skills
  • Excellent verbal and written communication skills
  • Customer Service experience required, preferably experience in advertising or marketing
  • Experience selling existing customers and ability to identify upsell opportunities, pitch products and close sales, is a huge plus.
  • Previous experience assisting small to medium businesses and the ability to adapt to a variety of customer types.
  • Must have excellent computer skills (Word, Excel, Gmail, Google Docs) and the ability to learn new systems quickly
  • Must be able to work independently
  • College degree preferred

 

WHAT WE LOVE ABOUT YOU:

  • You love our users. You deeply understand our users and put them at the center of everything you do. You aim to serve and delight them every day.
  • You do the right thing. You are respectful and act with the highest integrity. If you see something that isn’t right, you say something.
  • You debate it.  You ask questions to understand a perspective and are comfortable respectfully challenging assumptions. You are not turned off by constructive conflict to get to the right answer.
  • You own your outcomes.  You set clear ambitious goals. You anticipate obstacles, persevere, and are accountable for your commitments.
  • You make fast decisions. You are an effective and timely communicator. You understand how to collaborate, compromise, and escalate when needed.
  • You get better every day.  You welcome the gift of feedback. You never settle in your quest to grow and develop. By being here, you make our company stronger.

WHAT YOU LOVE ABOUT US:

You’ll hear a lot about culture and perks from other companies, but we like to think of it as the XO way of life. From generous parental leave benefits, to free snacks and company outings, we believe in happiness above all else—in and out of the office.

   

WHAT WE DO MATTERS:

Here at XO Group, we truly believe in doing work that matters. Through our family of brands—The Knot, The Nest, The Bump, GigMasters, and How He Asked—we inspire, inform, and cheer on our community as they move through life’s most amazing milestones. From the proposal, to creating a home and starting a family together, we’re there for every step of the journey. Our couples and business partners depend on us. They're all in. So are we.

ABOUT THE COMMUNITY COORDINATOR ROLE AND THE TWO BRIGHT LIGHTS TEAM:

XO Group acquired TBL in 2014. Two Bright Lights is the simplest tool for photographers, planners, and other creatives to get their work featured in hundreds of blogs, websites, and magazines. Our platform makes it easy for over 37,000 professional photographers  and over 36,000 vendors to submit their work to be featured in publications around the world. In tandem, our system offers editors a submission management system allowing them to  source amazing content, manage large volumes of incoming submissions for multiple publications, and streamline their editorial calendar.

Two Bright Lights is seeking an enthusiastic people person who is excited about the opportunity to represent the company in its superior customer support efforts, and at trainings and events. The right Community Coordinator will be solutions focused and have a love for beautiful photography. This is an opportunity to join a fast-paced, collaborative team that values hard work and big ideas.

RESPONSIBILITIES:

  • Lead customer support efforts across social media (Instagram, Facebook, etc.) and helpdesk (Helpscout) platforms
  • Drive brand awareness, audience growth, positive sentiment and member loyalty through marketing & social media efforts
  • On board new users to Two Bright Lights, ensuring a successful adoption of our platform into their workflow. Suggest and create new ways & materials to assist these users in learning how to use the site
  • Support production and copy editing of content for the Two Bright Lights Blog and marketing emails including educational posts, user interviews, and partnership features
  • Represent Two Bright Lights at trade shows and educational trainings, as well as on social media
  • Assist in sourcing content for social media editorial calendar as needed (Instagram, Facebook, Pinterest, LinkedIn, etc.)

SKILLS & EXPERIENCE:

  • Bachelor’s degree and 1 year of marketing and/or customer support experience
  • Strong writing and editing skills
  • A talent for providing stellar customer service, even while under pressure
  • Ability to multi-task and reassess priorities day-to-day, and moment-by-moment, all while keeping a keen eye on the details
  • Experience with Wordpress and/or Photoshop is a plus
  • Basic photography skills or understanding of the medium
  • Love of weddings, family and all of life’s major milestones is a plus!

WHAT WE LOVE ABOUT YOU:

  • You love our users. You deeply understand our users and put them at the center of everything you do. You aim to serve and delight them every day.
  • You do the right thing. You are respectful and act with the highest integrity. If you see something that isn’t right, you say something.
  • You debate it.  You ask questions to understand a perspective and are comfortable respectfully challenging assumptions. You are not turned off by constructive conflict to get to the right answer.
  • You own your outcomes.  You set clear ambitious goals. You anticipate obstacles, persevere, and are accountable for your commitments.
  • You make fast decisions. You are an effective and timely communicator. You understand how to collaborate, compromise, and escalate when needed.
  • You get better every day.  You welcome the gift of feedback. You never settle in your quest to grow and develop. By being here, you make our company stronger.

WHAT YOU LOVE ABOUT US:

You’ll hear a lot about culture and perks from other companies, but we like to think of it as the XO way of life. From unlimited vacation and generous parental leave benefits, to free snacks and Thirsty Thursdays, we believe in happiness above all else—in and out of the office.

WHAT WE DO MATTERS:

Here at XO Group, we truly believe in doing work that matters. Through our family of brands—The Knot, The Nest, The Bump, GigMasters, and How He Asked—we inspire, inform, and cheer on our community as they move through life’s most amazing milestones. From the proposal, to creating a home and starting a family together, we’re there for every step of the journey. Our couples and business partners depend on us. They're all in. So are we.

 

ABOUT THE DEBT RECOVERY SPECIALIST ROLE AND OUR TEAM:

If you are someone who enjoys seeing the reward of persistence and who isn’t afraid to pick up the phone and speak with people from all over the country, this position is perfect for you! The Debt Recovery Specialist will contact inactive customer accounts to resolve past due balances, while providing excellent customer service to other team members and our valued advertisers.  Bonus opportunities for individual performance too!

 

RESPONSIBILITIES:

 

  • Contact inactive accounts with a past due balance via phone and email to find resolution
  • Process Credit Card and ACH payments
  • Negotiate and maintain payment arrangements as needed
  • Research accounts to verify cancellation was processed in a timely manner
  • Overcome stalls and objections to resolve past due balances
  • Research accounts to get to the root cause of any customer issues
  • Work with members of the customer service and sales team
  • Track daily progress via Salesforce
  • Other duties as assigned

  

SKILLS & EXPERIENCE:

 

  • Professional written and verbal communication with both internal and external customers
  • Self motivated and highly organized team player
  • Ability to learn processes and systems quickly
  • Experience using and navigating multiple computer systems
  • Extremely detail oriented
  • Excellent communication and organization skills
  • Experience using Salesforce is a plus
  • Experience in Zuora Billing system is a plus
  • Ability to work general business hours (Monday - Friday)

WHAT WE LOVE ABOUT YOU:

  • You love our users. You deeply understand our users and put them at the center of everything you do. You aim to serve and delight them every day.
  • You do the right thing. You are respectful and act with the highest integrity. If you see something that isn’t right, you say something.
  • You debate it.  You ask questions to understand a perspective and are comfortable respectfully challenging assumptions. You are not turned off by constructive conflict to get to the right answer.
  • You own your outcomes.  You set clear ambitious goals. You anticipate obstacles, persevere, and are accountable for your commitments.
  • You make fast decisions. You are an effective and timely communicator. You understand how to collaborate, compromise, and escalate when needed.
  • You get better every day.  You welcome the gift of feedback. You never settle in your quest to grow and develop. By being here, you make our company stronger.

WHAT YOU LOVE ABOUT US:

You’ll hear a lot about culture and perks from other companies, but we like to think of it as the XO way of life. From generous parental leave benefits, to free snacks and company outings, we believe in happiness above all else—in and out of the office.

WHAT WE DO MATTERS:

Here at XO Group, we truly believe in doing work that matters. Through our family of brands—The Knot, The Nest, The Bump, GigMasters, and How He Asked—we inspire, inform, and cheer on our community as they move through life’s most amazing milestones. From the proposal, to creating a home and starting a family together, we’re there for every step of the journey. Our couples and business partners depend on us. They're all in. So are we.

ABOUT THE DIRECTOR, ACCOUNT MANAGEMENT ROLE AND OUR TEAM:

The Director, Account Management is a key leader on XO’s National Strategy & Operations team reporting to the VP, Head of National Strategy & Operations.  This person is responsible for managing, coaching and leading a team of Account Managers whose primary focus is ensuring superior client service to our media clients throughout the post sale process. This person independently manages the team to execute and prioritize tasks as well as act as the point of escalation for the team.

RESPONSIBILITIES:

  • Direct and manage team of Account Managers, responsible for managing all aspects of the campaign lifecycle between launch and and wrap report
  • Ensure client satisfaction through excellent post-sale service
    • Establish desired levels of service, and reinforce those standards
    • Deliver clear and customer-centric communication
    • Ensure successful execution of campaigns
    • Train and manage the team to deliver:
      • Launch all line items on time
      • Deliver reporting, launch decks, wrap-up decks, client kick-off calls, and campaign review calls in a timely and prepared fashion
      • Proactively review delivery pacing and performance against client KPIs, and recommend timely reallocations and optimizations as needed
      • Proactively reconcile and solve for 1st and 3rd party delivery discrepancies
  • Ensure order management system is kept up to date in an accurate and timely manner for billing and revenue recognition
  • Observe team activities and workflow, make positive improvements within the team as well as in the hand-offs with other related internal departments
    • Work with Sales Enablement team to ensure seamless handoffs between pre-sales and post-sales, and work with post-sale creative/production teams to ensure coordinated execution of deliverables
    • Share campaign insights with pre-sales teams via weekly team calls and wrap-up reports, to help pre-sales teams successfully generate the next renewal and/or up-sell the client
    • Surface and drive process improvement to make the sales life cycle more efficient
  • Be an expert in our ad product offerings and capabilities
  • Independently problem solve and coach the team to navigate against new variables in the process
  • Actively manage workload across the team, balancing maintenance of client relationships with workload of individual team members
  • Lead the team through active coaching and through being a compelling example: Maintain a positive, customer-centric attitude while being solutions-oriented

SKILLS & EXPERIENCE :

  • 7+ years of relevant professional experience in sales support in digital advertising
  • Experience managing a client-facing team required
  • BS, preferred in Marketing or Business (or other related fields)
  • Strong ability to multi-task across multiple high priority and time sensitive projects and stakeholders
  • Excellent organization, communication and analytical skills
  • Strong attention to detail
  • Positive and customer-centric attitude
  • Experience with Digital Ad Products, Technologies and Systems (Salesforce, Operative, MOAT, DFP, 3rd party Ad Servers/Tags/Tracking, paid media on social)
  • Proficient in PowerPoint, Word, Excel, Google suite

WHAT WE LOVE ABOUT YOU:

  • You love our users. You deeply understand our users and put them at the center of everything you do. You aim to serve and delight them every day.
  • You do the right thing. You are respectful and act with the highest integrity. If you see something that isn’t right, you say something.
  • You debate it.  You ask questions to understand a perspective and are comfortable respectfully challenging assumptions. You are not turned off by constructive conflict to get to the right answer.
  • You own your outcomes.  You set clear ambitious goals. You anticipate obstacles, persevere, and are accountable for your commitments.
  • You make fast decisions. You are an effective and timely communicator. You understand how to collaborate, compromise, and escalate when needed.
  • You get better every day.  You welcome the gift of feedback. You never settle in your quest to grow and develop. By being here, you make our company stronger.

WHAT YOU LOVE ABOUT US:

You’ll hear a lot about culture and perks from other companies, but we like to think of it as the XO way of life. From unlimited vacation and generous parental leave benefits, to free snacks and Thirsty Thursdays, we believe in happiness above all else—in and out of the office.

WHAT WE DO MATTERS:

Here at XO Group, we truly believe in doing work that matters. Through our family of brands—The Knot, The Nest, The Bump, GigMasters, and How He Asked—we inspire, inform, and cheer on our community as they move through life’s most amazing milestones. From the proposal, to creating a home and starting a family together, we’re there for every step of the journey. Our couples and business partners depend on us. They're all in. So are we.

ABOUT THE DIRECTOR, REVENUE OPERATIONS ROLE AND OUR TEAM:

The Director, Revenue Operations is a key leader on XO’s National Strategy & Operations team reporting to the VP, Head of National Strategy & Operations.  This person oversees media pricing/rate cards, inventory forecasting, data segmentation and deal approvals. This person is an experienced and strategic leader, managing the team to execute, acting as the point of escalation and introducing innovation into process and approach.

RESPONSIBILITIES:

  • Direct and manage Revenue Operations team responsible for the development, execution, and measurement of strategic and tactical yield and inventory management for display, video, social, email and print ad products, including related reporting
  • Oversee short-term and long-term capacity and sell thru projections, including weekly, monthly, quarterly and full-year projections
  • Ensure accuracy of inventory forecasts, through detailed analysis and regular updates
  • Business lead on inventory quality / verification platform and initiatives
  • Lead XO Group’s National Pricing Strategy for Media, including annual and seasonal rates as well as ad hoc price incentives
  • Analyze price sensitivity by market segment, demand and reservation across multiple sales channels
  • Identify, communicate, and execute against opportunities for incremental revenue based on historical demand and seasonal influences
  • Participate in the creation of operational workflow and internal process controls, promote the adherence to process and identify potential risks
  • Lead training and information sessions with all parties, at all levels, involved in the revenue management process
  • Strong cross team collaborator, particularly with Sales and Sales Support Teams
  • Seamlessly work across direct and programmatic channels as well as planning, delivering and optimizing toward awareness and performance driven KPIs
  • Support any technical / system based transitions that impact revenue and inventory management
  • Collaborate with Business Intelligence to automate regular reporting to drive advanced analytics and insights
  • Coach and develop team members, setting annual goals and meeting regularly to discuss progress individually and as a team
  • Observe team activities and workflow, make positive improvements in the process
  • Independently problem solve, coach the team to navigate against new variables in the process and actively manage workload across the team
  • Maintain a positive attitude while being solutions-oriented

SKILLS & EXPERIENCE :

  • 7+ years of relevant professional experience in sales support in digital advertising
  • Experience managing a 2-3 person team
  • BS, preferred in Marketing or Business (or other related fields)
  • Strong ability to multi-task across multiple high priority and time sensitive projects and stakeholders
  • Excellent organization, communication and analytical skills
  • Strong attention to detail
  • Positive and customer-centric attitude
  • Experience with Digital Ad Platforms, Technologies and Systems (YieldEx, Operative, Salesforce, MOAT, DFP, 3rd party Ad Servers/Tags/Tracking, paid media on social)
  • Proficient in Excel, Google suite

WHAT WE LOVE ABOUT YOU:

  • You love our users. You deeply understand our users and put them at the center of everything you do. You aim to serve and delight them every day.
  • You do the right thing. You are respectful and act with the highest integrity. If you see something that isn’t right, you say something.
  • You debate it.  You ask questions to understand a perspective and are comfortable respectfully challenging assumptions. You are not turned off by constructive conflict to get to the right answer.
  • You own your outcomes.  You set clear ambitious goals. You anticipate obstacles, persevere, and are accountable for your commitments.
  • You make fast decisions. You are an effective and timely communicator. You understand how to collaborate, compromise, and escalate when needed.
  • You get better every day.  You welcome the gift of feedback. You never settle in your quest to grow and develop. By being here, you make our company stronger.

WHAT YOU LOVE ABOUT US:

You’ll hear a lot about culture and perks from other companies, but we like to think of it as the XO way of life. From unlimited vacation and generous parental leave benefits, to free snacks and Thirsty Thursdays, we believe in happiness above all else—in and out of the office.

WHAT WE DO MATTERS:

Here at XO Group, we truly believe in doing work that matters. Through our family of brands—The Knot, The Nest, The Bump, GigMasters, and How He Asked—we inspire, inform, and cheer on our community as they move through life’s most amazing milestones. From the proposal, to creating a home and starting a family together, we’re there for every step of the journey. Our couples and business partners depend on us. They're all in. So are we.

ABOUT THE INTEGRATED PRODUCER ROLE AND OUR TEAM:

The Studio @XO is the in-house creative and production agency that is responsible for creating award winning branded content for our National advertising partners. This producer position is a hybrid role where you’ll work directly with clients and lead project teams from kick off through completion. You will be involved in aspects of campaign ideation and drive the content execution. Strong communication, project management, creativity and motivation to achieve our clients’ goals are essential. The ideal candidate has well-honed client service skills and demonstrated ability to manage multi-disciplinary teams at varying engagement levels.

Core Responsibilities:

  • Manage complete project life cycle of custom content execution
  • Resource, partner and engage with internal and external Creative teams to bring our clients creative vision to life
  • Main point of contact for all project stakeholders and client
  • Track resources, budget and timelines to ensure project success
  • Proactively mitigate project risks and roadblocks to ensure project success
  • Effectively communicate project status to clients, agency leads and project team
  • Proactive at managing expectations of Production, Creative, Strategic and Account teams, as well as Client teams

Requirements:

  • 4-5 years experience at a digital, creative agency or publisher custom content team
  • Strong understanding of project management and the project life cycle
  • Excellent organizational, written and verbal communication skills
  • Experience managing projects within the creative services, social media, events, and marketing/advertising space
  • Ability to build strong and effective relationships with clients, colleagues, vendors and other partners
  • A positive attitude, with a desire to learn and grow

WHAT WE LOVE ABOUT YOU:

  • You love our users. You deeply understand our users and put them at the center of everything you do. You aim to serve and delight them every day.
  • You do the right thing. You are respectful and act with the highest integrity. If you see something that isn’t right, you say something.
  • You debate it.  You ask questions to understand a perspective and are comfortable respectfully challenging assumptions. You are not turned off by constructive conflict to get to the right answer.
  • You own your outcomes.  You set clear ambitious goals. You anticipate obstacles, persevere, and are accountable for your commitments.
  • You make fast decisions. You are an effective and timely communicator. You understand how to collaborate, compromise, and escalate when needed.
  • You get better every day.  You welcome the gift of feedback. You never settle in your quest to grow and develop. By being here, you make our company stronger.

WHAT YOU LOVE ABOUT US:

You’ll hear a lot about culture and perks from other companies, but we like to think of it as the XO way of life. From unlimited vacation and generous parental leave benefits, to free snacks and Thirsty Thursdays, we believe in happiness above all else—in and out of the office.

WHAT WE DO MATTERS:

Here at XO Group, we truly believe in doing work that matters. Through our family of brands—The Knot, The Nest, The Bump, GigMasters, and How He Asked—we inspire, inform, and cheer on our community as they move through life’s most amazing milestones. From the proposal, to creating a home and starting a family together, we’re there for every step of the journey. Our couples and business partners depend on us. They're all in. So are we.

ABOUT THE MANAGER, CREATIVE MARKETING SOLUTIONS ROLE AND OUR TEAM:

The Studio @ XO is the in-house creative and production agency that is responsible for creating award winning branded content for our National advertising partners. The Manager of Creative Marketing Solutions will develop revenue-generating sales programs that align with client’s goals and are compelling to our XO audience.

RESPONSIBILITIES:

  • Own the creative development process and respond to incoming RFP’s. Must be able to tackle projects independently with a solutions-oriented mindset.
  • Not just media. Not just content: Create integrated marketing programs that include custom content (video, photo, articles), events, ecommerce, product/ad tech innovation, social, research, strategic media and/or print.
  • Work closely with National leadership to create these compelling programs.
  • Utilize storytelling and strong visuals to bring creative concepts to life within proactive proposals and RFP responses.
  • Communication: Interface and vet ideas with with internal teams including editorial, PR, product and tech when building out custom opportunities.
  • Manage editorial tentpoles: Communicate daily with the events team, PR and editorial stakeholders and create tentpole sales materials.
  • Eye for design: Ability to communicate and work closely with graphic designers for mock ups and visuals needed within presentations.
  • Excellent time-management and organization: Ability to work in a fast-paced environment while juggling multiple priorities and meet deadlines
  • Strong presentation skills: Attend client meetings/calls with Account Executives to help pitch and present creative solutions

SKILLS & EXPERIENCE:

  • Bachelor's degree
  • 5-7 years relevant experience in digital marketing, advertising or other related field
  • Experience producing client facing materials and proposals, specifically responding to RFP’s
  • Creative thinker with strong communication skills, both verbal and written
  • Experience with collaborating with sales and branded content teams
  • Excels in a fast-paced environment with tight deadlines
  • PowerPoint Expert
  • Please bring examples of PowerPoint proposals or RFP responses to in-person interview

WHAT WE LOVE ABOUT YOU:

  • You love our users. You deeply understand our users and put them at the center of everything you do. You aim to serve and delight them every day.
  • You do the right thing. You are respectful and act with the highest integrity. If you see something that isn’t right, you say something.
  • You debate it.  You ask questions to understand a perspective and are comfortable respectfully challenging assumptions. You are not turned off by constructive conflict to get to the right answer.
  • You own your outcomes.  You set clear ambitious goals. You anticipate obstacles, persevere, and are accountable for your commitments.
  • You make fast decisions. You are an effective and timely communicator. You understand how to collaborate, compromise, and escalate when needed.
  • You get better every day.  You welcome the gift of feedback. You never settle in your quest to grow and develop. By being here, you make our company stronger.

WHAT YOU LOVE ABOUT US:

You’ll hear a lot about culture and perks from other companies, but we like to think of it as the XO way of life. From unlimited vacation and generous parental leave benefits, to free snacks and Thirsty Thursdays, we believe in happiness above all else—in and out of the office.

WHAT WE DO MATTERS:

Here at XO Group, we truly believe in doing work that matters. Through our family of brands—The Knot, The Nest, The Bump, GigMasters, and How He Asked—we inspire, inform, and cheer on our community as they move through life’s most amazing milestones. From the proposal, to creating a home and starting a family together, we’re there for every step of the journey. Our couples and business partners depend on us. They're all in. So are we.

XO Group is looking for an experienced and motivated Manager of Service Training.  In this role, the Manager of Service Training will lead the development, utilization and continuous improvement of service techniques, processes and materials. The candidate will be continuously iterating and monitoring consistency of our service process, as well as developing materials aimed at improving the onboarding experience of all new service associates. 

 

  • Prioritize opportunities for efficiency in training service team and assess new and current strategies across the organization
  • Research, develop and execute comprehensive skill training sessions across the service organization to maximize effectiveness of the team
  • Experience working with product, insights, and marketing teams in order to develop best-in-class service training presentations for product launches. Strong background in understanding and distilling technical features for both consumer facing and enterprise facing product
  • Work with service leadership on the best ways to utilize materials and roll out to the team
  • Track adoption, utilization and success after launch while gathering feedback from service team regularly to consistently improve support programs
  • Experience developing effective copy to position effective customer service tactics, and partner with sales trainer to incorporate training on overcoming objections, product offerings and saving cancellations

 

Required Skills & Qualifications

  • Bachelor’s degree required (preferably in business, marketing or education), MBA a plus
  • Marketing, customer service, sales and/or education experience a must
  • Passion for educating or training in a customer service environment
  • Heavy content creation and strong writing skills required
  • Intermediate to advanced Powerpoint or Keynote skills required
  • Working knowledge of Google Drive & Apps including Docs, Slides and Sheets
  • Strong public speaking and presentation skills a must
  • Strong interpersonal and collaborative ability; need to work interdepartmentally

 

WHAT WE LOVE ABOUT YOU:

  • You love our users. You deeply understand our users and put them at the center of everything you do. You aim to serve and delight them every day.
  • You do the right thing. You are respectful and act with the highest integrity. If you see something that isn’t right, you say something.
  • You debate it.  You ask questions to understand a perspective and are comfortable respectfully challenging assumptions. You are not turned off by constructive conflict to get to the right answer.
  • You own your outcomes.  You set clear ambitious goals. You anticipate obstacles, persevere, and are accountable for your commitments.
  • You make fast decisions. You are an effective and timely communicator. You understand how to collaborate, compromise, and escalate when needed.
  • You get better every day.  You welcome the gift of feedback. You never settle in your quest to grow and develop. By being here, you make our company stronger.

WHAT YOU LOVE ABOUT US:

You’ll hear a lot about culture and perks from other companies, but we like to think of it as the XO way of life. From generous parental leave benefits, to free snacks and company outings, we believe in happiness above all else—in and out of the office.

   

WHAT WE DO MATTERS:

Here at XO Group, we truly believe in doing work that matters. Through our family of brands—The Knot, The Nest, The Bump, GigMasters, and How He Asked—we inspire, inform, and cheer on our community as they move through life’s most amazing milestones. From the proposal to creating a home and starting a family together, we’re there for every step of the journey. Our couples and business partners depend on us. They're all in. So are we.

ABOUT THE OUTBOUND SALES EXECUTIVE ROLE AND OUR TEAM:

We are looking for a go-getter with a strong background in closing high-volume sales, specifically new accounts. Having online advertising experience is ideal. You own the cold call and can close deals in the blink of an eye. Others characterize you as a people person, and you can easily build relations with managers and local businesses in order to reach sales targets and boost The Knot’s market presence.

This role is located in New York where you will have the opportunity to take on The Knot from an outbound sales role.

RESPONSIBILITIES:

  • Give prospective clients a strong, crisp & on point presentation over the phone.
  • Hold yourself accountable to meet and exceed all sales and performance goals on a consistent basis.
  • Educate potential clients on the value of the Knot & how our partnership can grow their business.
  • Be inquisitive, confident and know how to ask great questions to uncover the client need and be able to eloquently. convince the client why The Knot is the right place to advertise.
  • Committed to prospecting & cold calling in order to increase our market presence across your assigned region.
  • Be persistent - consistently following up with potential clients to close sales is just want you do.
  • Know how to make a recommendation based on the customer’s needs/customize a plan for the client.

SKILLS & EXPERIENCE:

  • Past experience selling multi-media advertising platforms
  • Experience in consultative, high-volume sales on a daily, weekly basis
  • Proven track record of prospecting and closing new accounts
  • CRM software experience, Salesforce a plus
  • Previous experience selling a digital-based advertising solution in a transaction marketplace a plus
  • College degree preferred
  • Minimum 1 years advertising sales preferred, 1-year outbound call experience
  • Experience in the wedding/bridal industry a plus

WHAT WE LOVE ABOUT YOU:

  • You love our users. You deeply understand our users and put them at the center of everything you do. You aim to serve and delight them every day.
  • You do the right thing. You are respectful and act with the highest integrity. If you see something that isn’t right, you say something.
  • You debate it.  You ask questions to understand a perspective and are comfortable respectfully challenging assumptions. You are not turned off by constructive conflict to get the right answer.
  • You own your outcomes.  You set clear ambitious goals. You anticipate obstacles, persevere, and are accountable for your commitments.
  • You make fast decisions. You are an effective and timely communicator. You understand how to collaborate, compromise, and escalate when needed.
  • You get better every day.  You welcome the gift of feedback. You never settle in your quest to grow and develop. By being here, you make our company stronger.

WHAT YOU LOVE ABOUT US:

You’ll hear a lot about culture and perks from other companies, but we like to think of it as the XO way of life. From generous parental leave benefits to free snacks and company outings, we believe in happiness above all else—in and out of the office.

WHAT WE DO MATTERS:

Here at XO Group, we truly believe in doing work that matters. Through our family of brands—The Knot, The Nest, The Bump, GigMasters, and How He Asked—we inspire, inform, and cheer on our community as they move through life’s most amazing milestones. From the proposal, to creating a home and starting a family together, we’re there for every step of the journey. Our couples and business partners depend on us. They're all in. So are we.

ABOUT THE SENIOR ACCOUNT MANAGER ROLE AND OUR TEAM:

XO Group Inc. (The Knot, The Bump and The Nest) is looking for a Sr. Account Manager to join our Account Management team based in NY.  This role will partner with the National Sales and Sales Planning teams and will support all post sale and optimization efforts for a key set of accounts.  This is a client facing role, focused on all post sale activity and optimization between campaign launch and wrap- up. The ideal candidate has client services / campaign management experience, is extremely analytical and a self starter, with a passion for digital advertising, performance and client satisfaction.

RESPONSIBILITIES:

  • Be the main point of contact for clients post-sale
  • Be an active participant in seamless handoff with the Sales Planner for post sale execution
  • Be an expert in our ad product offerings
  • Ensure client satisfaction through excellent post-sale service:
  • Monitor delivery pacing and performance to ensure we hit delivery and performance goals and that client’s campaign KPIs are met. Make recommendations to clients to optimize as needed
  • Troubleshoot as needed to ensure campaign success - work with internal teams to deliver solutions to client
  • Share campaign insights with pre-sales teams via weekly team calls and wrap-up reports, to help pre-sales teams successfully generate the next renewal and/or up-sell the client
  • Maintain a positive, customer-centric attitude while being solutions-oriented
  • Delivers top quality work for key clients
  • Can problem solve independently and operate with minimal supervision
  • Quickly grasps and applies new concepts and brings a strategic perspective to the role, suggesting improvements and efficiencies
  • Takes initiative to close the loop with Sales Planning on open items and communicates easily across teams to ensure seamless execution and actionable insights during and post flight
  • Is able to train and mentor other team members in best practices and approaches

SKILLS & EXPERIENCE :

  • 3-5 years of relevant professional experience
  • BS, preferred in Marketing or Business (or other related fields)
  • Ability to multi-task across multiple projects and stakeholders
  • Strong attention to detail
  • Experience with Digital Ad Products, Technologies and Systems (Salesforce, Operative, MOAT, DFP, 3rd party Ad Servers/Tags/Tracking, paid media on social)
  • Excellent organization, communication and analytical skills
  • Proficient in PowerPoint, Word, Excel, Google suite

WHAT WE LOVE ABOUT YOU:

  • You love our users. You deeply understand our users and put them at the center of everything you do. You aim to serve and delight them every day.
  • You do the right thing. You are respectful and act with the highest integrity. If you see something that isn’t right, you say something.
  • You debate it.  You ask questions to understand a perspective and are comfortable respectfully challenging assumptions. You are not turned off by constructive conflict to get to the right answer.
  • You own your outcomes.  You set clear ambitious goals. You anticipate obstacles, persevere, and are accountable for your commitments.
  • You make fast decisions. You are an effective and timely communicator. You understand how to collaborate, compromise, and escalate when needed.
  • You get better every day.  You welcome the gift of feedback. You never settle in your quest to grow and develop. By being here, you make our company stronger.

WHAT YOU LOVE ABOUT US:

You’ll hear a lot about culture and perks from other companies, but we like to think of it as the XO way of life. From unlimited vacation and generous parental leave benefits, to free snacks and Thirsty Thursdays, we believe in happiness above all else—in and out of the office.

STRATEGIC PARTNERSHIPS ASSOCIATE JOB DESCRIPTION

 

WHAT IS LASTING?

 

Lasting is a marriage health company and the creator of the #1 marriage app for iPhone and Android, as seen on The Today Show and Apple’s “App of the Day.” Our product scales marriage education and skill-building worldwide via a simple smartphone application. Check it out at www.getlasting.com.

 

WHAT WE DO MATTERS:

In light of America’s 45% divorce rate, we believe that marriage is one of the most important and pressing issues of our time. Consider the following:

 

  • Research has shown that marriage is as vital to your overall health as diet and exercise. People in healthy marriages live 10 years longer on average, and marriages in distress can lead to a variety of physical health issues;
  • The key factor in lifelong happiness and satisfaction is maintaining long-term, healthy relationships;
  • Most importantly, the leading factor in the cognitive, emotional, and social development of children (and the future generation) is marriage (i.e. the emotional connection between the two parents).

Simply put, we believe it's our mission to ensure that every couple has access to a simple, affordable way to build and maintain a healthy marriage. In doing this, we will help people love the most important person in their life more deeply. That's our app, and we're sticking to it.

 

ABOUT THIS ROLE AND OUR TEAM:

As a Strategic Partnerships Associate on the Lasting team, your role will be to evangelize Lasting with decision-makers across a wide variety of industries including churches, non-profit organizations, for-profit companies, healthcare providers, and benefits brokers. Your role is critical in supporting the sales team achieve internal growth goals through a high volume of business-generating activities like cold calls and emails. The right person will have an entrepreneurial and resourceful approach, relentlessly experimenting with creative strategies and tactics to get the job done.

 

We’re a small 10-person team, and you’ll report directly to the Strategic Partnerships Manager. This isn’t your typical clock-in-clock-out role. With enthusiasm and determination, we hope you will support our mission to solve difficult problems, sprint quickly, and scale our service globally to help build and maintain marriages everywhere. If that sounds exciting, we’d love to hear from you!

 

This role can be remote, but if you want to move to New York City, the city so great they named it twice, please do! We’ll have office space waiting for you.

 

Lasting is backed by XO Group Inc. (NYSE:XOXO), the parent company of the #1 wedding brand (The Knot) and the #1 pregnancy brand (The Bump). That means you get the best of both worlds: a high-flying, energetic startup life and a wildly valuable mission, combined with the assurances of a big company, where you get things like a Dental Plan.

 

RESPONSIBILITIES:

  • Ruthlessly prioritize opportunities and manage a high volume of inbound and outbound communication efficiently
  • Maintain active engagement with prospects using creative follow-up communication
  • Think critically about sales data and patterns and recommend new, scalable outreach strategies to the sales team
  • Source and pursue new leads through LinkedIn and publicly available information
  • Create and develop opportunities that lead to sales meetings for the team

 

SKILLS & EXPERIENCE

  • 2+ years of professional experience, incorporating customer-facing, sales, and strategic thinking experiences
  • Strong storytelling skills, regardless of context - you feel comfortable pitching Lasting to just about anyone, anywhere
  • Self-starter: You are adaptable and thrive in ambiguous or rapidly changing situations where you can think on your feet
  • Exceptional customer relationship management skills: communication, empathy, integrity, and genuine curiosity about people
  • Excellent writing skills with attention to grammar and tone
  • Detail-oriented, organized approach with excellent time management skills
  • Ability to efficiently perceive and leverage structures and obstacles to create opportunities

 

WHAT WE LOVE ABOUT YOU:

  • You love our users. You deeply understand our users and put them at the center of everything you do. You aim to serve and delight them every day.
  • You do the right thing. You are respectful and act with the highest integrity. If you see something that isn’t right, you say something.
  • You debate it.  You ask questions to understand a perspective and are comfortable respectfully challenging assumptions. You are not turned off by constructive conflict to get to the right answer.
  • You own your outcomes.  You set clear ambitious goals. You anticipate obstacles, persevere, and are accountable for your commitments.
  • You make fast decisions. You are an effective and timely communicator. You understand how to collaborate, compromise, and escalate when needed.
  • You get better every day.  You welcome the gift of feedback. You never settle in your quest to grow and develop. By being here, you make our company stronger.

 

WHAT YOU LOVE ABOUT US:

We’re goofy startup people. We love the Lasting mission so much and want to see it spread everywhere.

 

HOW TO APPLY:

Send your resume directly to steve@getlasting.com with a short note about yourself. He’s fun to talk to. Thanks!



WHAT WE DO MATTERS:

Here at XO Group, we truly believe in doing work that matters. Through our family of brands—The Knot, The Nest, The Bump, GigMasters, and How He Asked—we inspire, inform, and cheer on our community as they move through life’s most amazing milestones. From the proposal, to creating a home and starting a family together, we’re there for every step of the journey. Our couples and business partners depend on us. They're all in. So are we.  

About the User Support Specialist Role and our Team

The User Support Specialist acts as a liaison between our technical, sales and service teams providing troubleshooting assistance, insights, and communicating deadlines and priorities between teams. This position is an integral player in activities and processes to promote the sales and service organizations to run effectively, efficiently and in support of business strategies.

 

Responsibilities:

  • Provide technical troubleshooting assistance to sales and service teams on behalf of Pros and Couples
  • Enter and track bug reporting tickets through ticketing tracking portals (JIRA, Pivotal)
  • Escalate technical issues as necessary to appropriate parties in the product org
  • Execute certain operational and technical processes as necessary
  • QA Updates post launch within TKPro or TK.com before communicating changes out to the teams
  • Provide clear communication for issues, updates and releases to internal teams

 

 The User Support Specialist qualifications:

  • Extremely organized, efficient and high energy
  • Ability to multi-task and excellent time management skills
  • Excellent verbal and written communication skills
  • Top notch computer skills – must have some MS Office/Google Doc skills, specifically in Excel and experience with spreadsheet management and creation
  • Strong analytical thinking and problem solving skills
  • Ability to work as part of a team and independently
  • Full understanding of Sales and Service teams and how they connect with Pros and Couples
  • College degree preferred

 

WHAT WE LOVE ABOUT YOU:

  • You love our users. You deeply understand our users and put them at the center of everything you do. You aim to serve and delight them every day.
  • You do the right thing. You are respectful and act with the highest integrity. If you see something that isn’t right, you say something.
  • You debate it.  You ask questions to understand a perspective and are comfortable respectfully challenging assumptions. You are not turned off by constructive conflict to get to the right answer.
  • You own your outcomes.  You set clear ambitious goals. You anticipate obstacles, persevere, and are accountable for your commitments.
  • You make fast decisions. You are an effective and timely communicator. You understand how to collaborate, compromise, and escalate when needed.
  • You get better every day.  You welcome the gift of feedback. You never settle in your quest to grow and develop. By being here, you make our company stronger.

WHAT YOU LOVE ABOUT US:

You’ll hear a lot about culture and perks from other companies, but we like to think of it as the XO way of life. From flexible vacation and generous parental leave benefits, to free snacks and Thirsty Thursdays, we believe in happiness above all else—in and out of the office