WHAT WE DO MATTERS:

Here at XO Group, we truly believe in doing work that matters. Through our family of brands—The Knot, The Nest, The Bump, GigMasters, and How He Asked—we inspire, inform, and cheer on our community as they move through life’s most amazing milestones. From the proposal, to creating a home and starting a family together, we’re there for every step of the journey. Our couples and business partners depend on us. They're all in. So are we.

ABOUT THE ACCOUNT MANAGER ROLE AND OUR TEAM:

XO Group Inc. (The Knot, The Bump, and The Nest) is looking for an Account Manager to join our Account Management team based in NY. This role will partner with the National Sales and Sales Planning teams and will support all post-sale and optimization efforts for a key set of accounts. This is a client facing role, focused on all post-sale activity and optimization between campaign launch and wrap- up. The ideal candidate is extremely analytical and a self-starter, with a passion for digital advertising, performance and client satisfaction.

Responsibilities:

  • Be the main point of contact for clients post-sale
  • Be an active participant in seamless handoff with the Sales Planner for post-sale execution
  • Be an expert in our ad product offerings
  • Ensure client satisfaction through excellent post-sale service:
    • Plan and run kick-off calls with clients
    • Confirm creative specs and asset deadlines for clients to gather assets
    • Ensure appropriate internal teams (Ad Ops, Studio, Email Ops, Social, Tech, Print Production) have the right assets with sufficient turnaround time for campaign deployment
    • Communicate with agencies/clients and outside vendors as needed for implementation of custom elements, specific tracking needs
    • Ensure all campaign line items launch on time, and provide clients with proof of launch
    • Manage creative revisions
    • Ensure order is kept up to date in order management system for accurate revenue recognition and billing purposes
  • Monitor delivery pacing and performance to ensure we hit delivery and performance goals and that client’s campaign KPIs are met. Make recommendations to clients to optimize as needed
  • Troubleshoot as needed to ensure campaign success - work with internal teams to deliver solutions to client
  • Share campaign insights with pre-sales teams via weekly team calls and wrap-up reports, to help pre-sales teams successfully generate the next renewal and/or up-sell the client
  • Maintain a positive, customer-centric attitude while being solutions-oriented

 Desired Skills and Qualifications:

  • 1-3 years of relevant professional experience, sales support in digital advertising preferred
  • BS, preferred in Marketing or Business (or other related fields)
  • Ability to multi-task across multiple projects and stakeholders
  • Strong attention to detail
  • Experience with Digital Ad Products, Technologies and Systems (Salesforce, Operative, MOAT, DFP, 3rd party Ad Servers/Tags/Tracking, paid media on social)
  • Excellent organization, communication, and analytical skills
  • Proficient in PowerPoint, Word, Excel, Google suite

WHAT WE LOVE ABOUT YOU:

  • You love our users. You deeply understand our users and put them at the center of everything you do. You aim to serve and delight them every day.
  • You do the right thing. You are respectful and act with the highest integrity. If you see something that isn’t right, you say something.
  • You debate it.  You ask questions to understand a perspective and are comfortable respectfully challenging assumptions. You are not turned off by constructive conflict to get the right answer.
  • You own your outcomes.  You set clear ambitious goals. You anticipate obstacles, persevere, and are accountable for your commitments.
  • You make fast decisions. You are an effective and timely communicator. You understand how to collaborate, compromise, and escalate when needed.
  • You get better every day.  You welcome the gift of feedback. You never settle for your quest to grow and develop. By being here, you make our company stronger.

WHAT YOU LOVE ABOUT US:

You’ll hear a lot about culture and perks from other companies, but we like to think of it as the XO way of life. From unlimited vacation and generous parental leave benefits to free snacks and Thirsty Thursdays, we believe in happiness above all else—in and out of the office. 

WHAT WE DO MATTERS:

Here at XO Group, we truly believe in doing work that matters. Through our family of brands—The Knot, The Nest, The Bump, GigMasters, and How He Asked—we inspire, inform, and cheer on our community as they move through life’s most amazing milestones. From the proposal, to creating a home and starting a family together, we’re there for every step of the journey. Our couples and business partners depend on us. They're all in. So are we.

ABOUT THE DIRECTOR, ACCOUNT MANAGEMENT ROLE AND OUR TEAM:

The Director, Account Management is a key leader on XO’s National Strategy & Operations team reporting to the VP, Head of National Strategy & Operations.  This person is responsible for managing, coaching and leading a team of Account Managers whose primary focus is ensuring superior client service to our media clients throughout the post sale process. This person independently manages the team to execute and prioritize tasks as well as act as the point of escalation for the team.

RESPONSIBILITIES:

  • Direct and manage team of Account Managers, responsible for managing all aspects of the campaign lifecycle between launch and and wrap report
  • Ensure client satisfaction through excellent post-sale service
    • Establish desired levels of service, and reinforce those standards
    • Deliver clear and customer-centric communication
    • Ensure successful execution of campaigns
    • Train and manage the team to deliver:
      • Launch all line items on time
      • Deliver reporting, launch decks, wrap-up decks, client kick-off calls, and campaign review calls in a timely and prepared fashion
      • Proactively review delivery pacing and performance against client KPIs, and recommend timely reallocations and optimizations as needed
      • Proactively reconcile and solve for 1st and 3rd party delivery discrepancies
  • Ensure order management system is kept up to date in an accurate and timely manner for billing and revenue recognition
  • Observe team activities and workflow, make positive improvements within the team as well as in the hand-offs with other related internal departments
    • Work with Sales Enablement team to ensure seamless handoffs between pre-sales and post-sales, and work with post-sale creative/production teams to ensure coordinated execution of deliverables
    • Share campaign insights with pre-sales teams via weekly team calls and wrap-up reports, to help pre-sales teams successfully generate the next renewal and/or up-sell the client
    • Surface and drive process improvement to make the sales life cycle more efficient
  • Be an expert in our ad product offerings and capabilities
  • Independently problem solve and coach the team to navigate against new variables in the process
  • Actively manage workload across the team, balancing maintenance of client relationships with workload of individual team members
  • Lead the team through active coaching and through being a compelling example: Maintain a positive, customer-centric attitude while being solutions-oriented

SKILLS & EXPERIENCE :

  • 7+ years of relevant professional experience in sales support in digital advertising
  • Experience managing a client-facing team required
  • BS, preferred in Marketing or Business (or other related fields)
  • Strong ability to multi-task across multiple high priority and time sensitive projects and stakeholders
  • Excellent organization, communication and analytical skills
  • Strong attention to detail
  • Positive and customer-centric attitude
  • Experience with Digital Ad Products, Technologies and Systems (Salesforce, Operative, MOAT, DFP, 3rd party Ad Servers/Tags/Tracking, paid media on social)
  • Proficient in PowerPoint, Word, Excel, Google suite

WHAT WE LOVE ABOUT YOU:

  • You love our users. You deeply understand our users and put them at the center of everything you do. You aim to serve and delight them every day.
  • You do the right thing. You are respectful and act with the highest integrity. If you see something that isn’t right, you say something.
  • You debate it.  You ask questions to understand a perspective and are comfortable respectfully challenging assumptions. You are not turned off by constructive conflict to get to the right answer.
  • You own your outcomes.  You set clear ambitious goals. You anticipate obstacles, persevere, and are accountable for your commitments.
  • You make fast decisions. You are an effective and timely communicator. You understand how to collaborate, compromise, and escalate when needed.
  • You get better every day.  You welcome the gift of feedback. You never settle in your quest to grow and develop. By being here, you make our company stronger.

WHAT YOU LOVE ABOUT US:

You’ll hear a lot about culture and perks from other companies, but we like to think of it as the XO way of life. From unlimited vacation and generous parental leave benefits, to free snacks and Thirsty Thursdays, we believe in happiness above all else—in and out of the office.

WHAT WE DO MATTERS:

Here at XO Group, we truly believe in doing work that matters. Through our family of brands—The Knot, The Nest, The Bump, GigMasters, and How He Asked—we inspire, inform, and cheer on our community as they move through life’s most amazing milestones. From the proposal, to creating a home and starting a family together, we’re there for every step of the journey. Our couples and business partners depend on us. They're all in. So are we.

ABOUT THE DIRECTOR, REVENUE OPERATIONS ROLE AND OUR TEAM:

The Director, Revenue Operations is a key leader on XO’s National Strategy & Operations team reporting to the VP, Head of National Strategy & Operations.  This person oversees media pricing/rate cards, inventory forecasting, data segmentation and deal approvals. This person is an experienced and strategic leader, managing the team to execute, acting as the point of escalation and introducing innovation into process and approach.

RESPONSIBILITIES:

  • Direct and manage Revenue Operations team responsible for the development, execution, and measurement of strategic and tactical yield and inventory management for display, video, social, email and print ad products, including related reporting
  • Oversee short-term and long-term capacity and sell thru projections, including weekly, monthly, quarterly and full-year projections
  • Ensure accuracy of inventory forecasts, through detailed analysis and regular updates
  • Business lead on inventory quality / verification platform and initiatives
  • Lead XO Group’s National Pricing Strategy for Media, including annual and seasonal rates as well as ad hoc price incentives
  • Analyze price sensitivity by market segment, demand and reservation across multiple sales channels
  • Identify, communicate, and execute against opportunities for incremental revenue based on historical demand and seasonal influences
  • Participate in the creation of operational workflow and internal process controls, promote the adherence to process and identify potential risks
  • Lead training and information sessions with all parties, at all levels, involved in the revenue management process
  • Strong cross team collaborator, particularly with Sales and Sales Support Teams
  • Seamlessly work across direct and programmatic channels as well as planning, delivering and optimizing toward awareness and performance driven KPIs
  • Support any technical / system based transitions that impact revenue and inventory management
  • Collaborate with Business Intelligence to automate regular reporting to drive advanced analytics and insights
  • Coach and develop team members, setting annual goals and meeting regularly to discuss progress individually and as a team
  • Observe team activities and workflow, make positive improvements in the process
  • Independently problem solve, coach the team to navigate against new variables in the process and actively manage workload across the team
  • Maintain a positive attitude while being solutions-oriented

SKILLS & EXPERIENCE :

  • 7+ years of relevant professional experience in sales support in digital advertising
  • Experience managing a 2-3 person team
  • BS, preferred in Marketing or Business (or other related fields)
  • Strong ability to multi-task across multiple high priority and time sensitive projects and stakeholders
  • Excellent organization, communication and analytical skills
  • Strong attention to detail
  • Positive and customer-centric attitude
  • Experience with Digital Ad Platforms, Technologies and Systems (YieldEx, Operative, Salesforce, MOAT, DFP, 3rd party Ad Servers/Tags/Tracking, paid media on social)
  • Proficient in Excel, Google suite

WHAT WE LOVE ABOUT YOU:

  • You love our users. You deeply understand our users and put them at the center of everything you do. You aim to serve and delight them every day.
  • You do the right thing. You are respectful and act with the highest integrity. If you see something that isn’t right, you say something.
  • You debate it.  You ask questions to understand a perspective and are comfortable respectfully challenging assumptions. You are not turned off by constructive conflict to get to the right answer.
  • You own your outcomes.  You set clear ambitious goals. You anticipate obstacles, persevere, and are accountable for your commitments.
  • You make fast decisions. You are an effective and timely communicator. You understand how to collaborate, compromise, and escalate when needed.
  • You get better every day.  You welcome the gift of feedback. You never settle in your quest to grow and develop. By being here, you make our company stronger.

WHAT YOU LOVE ABOUT US:

You’ll hear a lot about culture and perks from other companies, but we like to think of it as the XO way of life. From unlimited vacation and generous parental leave benefits, to free snacks and Thirsty Thursdays, we believe in happiness above all else—in and out of the office.

WHY WE LOVE WORKING AT XO GROUP INC:

Every year, millions of brides, newlyweds, and first-time parents visit The Knot, The Nest, and The Bump for guidance and advice during some of the most important moments in their lives.  Here at XO Group, we strive to give our customers a best in class user experience to make these moments even more special.  We are highly focused on building a user-centric, content rich, mobile first organization with a refreshing, fun and entrepreneurial work culture.  Connect yourself to work that matters!

ABOUT THE MANAGER, AD PRODUCTS ROLE AND OUR TEAM:

The Manager, Ad Products is a self-motivated, creative individual with experience in advertising and digital products, and a passion for bringing advertisers and consumers together in meaningful ways. A key member of XO’s National Strategy & Operations team, the Manager, Ad Products will bring new advertising products to market, which will drive revenue growth for the National Sales division.

RESPONSIBILITIES:

  • Deeply understand our users so as to create the best user experience, while maximizing revenue opportunities
  • Collaborate with sales and strategy teams to understand market specific needs
  • Build out feasible roadmaps on realistic timelines
  • Effectively communicate product expectations and timelines to all stakeholders
  • Write and deliver detailed product requirements to our sales and strategy teams
  • Evaluate and work closely w/ vendors to understand revenue and growth opportunity, deeply understand integration and development requirements, and communicate timelines and associated risks and dependencies
  • Communicate clearly with our design and technology partners about requirements and market specific needs and use cases
  • Deeply understand ad product landscape and technology in order to deliver products that exceed quality performance, and revenue expectations
  • Escalate risks and constraints and manage dependencies and critical paths in a timely manner

SKILLS & EXPERIENCE:

  • 3-5 years of relevant professional experience in sales support in digital advertising
  • Strong understanding of AdTech and/or MarTech landscapes
  • Must have experience making data driven decisions
  • Working knowledge of DMPs and/or CDPs
  • Experience in conceptualizing and creating Lead Gen products
  • Results-oriented with strong verbal and written communication skills
  • Strong ability to multi-task across multiple high priority and time sensitive projects and stakeholders
  • Must have excellent relationship building and interpersonal skills.
  • Must understand ad product landscape
  • Solid facilitation and problem solving skills and ability to focus both strategically and tactically to achieve business goals
  • Self-directed and the ability to work independently
  • Proficient in PowerPoint, Word, Excel, Google suite

WHAT WE LOVE ABOUT YOU:

  • You love our users. You deeply understand our users and put them at the center of everything you do. You aim to serve and delight them every day.
  • You do the right thing. You are respectful and act with the highest integrity. If you see something that isn’t right, you say something.
  • You debate it. You ask questions to understand a perspective and are comfortable respectfully challenging assumptions. You are not turned off by constructive conflict to get to the right answer.
  • You own your outcomes. You set clear ambitious goals. You anticipate obstacles, persevere, and are accountable for your commitments.
  • You make fast decisions. You are an effective and timely communicator. You understand how to collaborate, compromise, and escalate when needed.
  • You get better every day. You welcome the gift of feedback. You never settle in your quest to grow and develop. By being here, you make our company stronger.

WHAT YOU LOVE ABOUT US:

You’ll hear a lot about culture and perks from other companies, but we like to think of it as the XO way of life. From unlimited vacation and generous parental leave benefits, to free snacks and Thirsty Thursdays, we believe in happiness above all else—in and out of the office.

WHAT WE DO MATTERS:

Here at XO Group, we truly believe in doing work that matters. Through our family of brands—The Knot, The Nest, The Bump, GigMasters, and How He Asked—we inspire, inform, and cheer on our community as they move through life’s most amazing milestones. From the proposal, to creating a home and starting a family together, we’re there for every step of the journey. Our couples and business partners depend on us. They're all in. So are we.

XO Group is looking for an experienced and motivated Sales Training Manager.  In this role, the Manager of Sales Training  will lead the development, utilization and continuous improvement of service and sales techniques, processes and materials. The candidate will be continuously iterating and monitoring consistency of our service and sales process, as well as developing materials aimed at improving the onboarding experience of all new service and sales associates.

  • Prioritize opportunities for efficiency in training service and sales team and assess new and current strategies across the organization.
  • Research, develop and execute comprehensive skill training sessions across the service organization to maximize effectiveness of the team.
  • Experience working with product, insights, and marketing teams in order to develop best-in-class service and sales training presentations for product launches. Strong background in understanding and distilling technical features for both consumer facing and enterprise facing product.
  • Work with service and sales  leadership on the best ways to utilize materials and roll out to the team.
  • Track adoption, utilization and success after launch while gathering feedback from service and sales teams regularly to consistently improve programs.
  • Experience developing effective copy to position effective customer service and sales  tactics.

Required Skills & Qualifications

  • Bachelor’s degree required (preferably in business, marketing or education), MBA a plus
  • Proven Track Record of successful sales achievement in a B2B space.
  • Minimum of 5 years in Sales.
  • Marketing, customer service, sales and/or education experience a must.
  • Passion for educating or training in a customer service and a sales environment.
  • Heavy content creation and strong writing skills required.
  • Intermediate to advanced Powerpoint or Keynote skills required.
  • Working knowledge of Google Drive & Apps including Docs, Slides and Sheets.
  • Strong public speaking and presentation skills a must.
  • Strong interpersonal and collaborative ability; need to work interdepartmentally.

WHAT WE LOVE ABOUT YOU:

  • You love our users. You deeply understand our users and put them at the center of everything you do. You aim to serve and delight them every day.
  • You do the right thing. You are respectful and act with the highest integrity. If you see something that isn’t right, you say something.
  • You debate it.  You ask questions to understand a perspective and are comfortable respectfully challenging assumptions. You are not turned off by constructive conflict to get to the right answer.
  • You own your outcomes.  You set clear ambitious goals. You anticipate obstacles, persevere, and are accountable for your commitments.
  • You make fast decisions. You are an effective and timely communicator. You understand how to collaborate, compromise, and escalate when needed.
  • You get better every day.  You welcome the gift of feedback. You never settle in your quest to grow and develop. By being here, you make our company stronger.

WHAT YOU LOVE ABOUT US:

You’ll hear a lot about culture and perks from other companies, but we like to think of it as the XO way of life. From generous parental leave benefits, to free snacks and company outings, we believe in happiness above all else—in and out of the office.

  

WHAT WE DO MATTERS:

Here at XO Group, we truly believe in doing work that matters. Through our family of brands—The Knot, The Nest, The Bump, GigMasters, and How He Asked—we inspire, inform, and cheer on our community as they move through life’s most amazing milestones. From the proposal, to creating a home and starting a family together, we’re there for every step of the journey. Our couples and business partners depend on us. They're all in. So are we.

XO Group is looking for an experienced and motivated Sales Training Manager.  In this role, the Manager of Sales Training  will lead the development, utilization and continuous improvement of service and sales techniques, processes and materials. The candidate will be continuously iterating and monitoring consistency of our service and sales process, as well as developing materials aimed at improving the onboarding experience of all new service and sales associates.

  • Prioritize opportunities for efficiency in training service and sales team and assess new and current strategies across the organization.
  • Research, develop and execute comprehensive skill training sessions across the service organization to maximize effectiveness of the team.
  • Experience working with product, insights, and marketing teams in order to develop best-in-class service and sales training presentations for product launches. Strong background in understanding and distilling technical features for both consumer facing and enterprise facing product.
  • Work with service and sales  leadership on the best ways to utilize materials and roll out to the team.
  • Track adoption, utilization and success after launch while gathering feedback from service and sales teams regularly to consistently improve programs.
  • Experience developing effective copy to position effective customer service and sales  tactics.

Required Skills & Qualifications

  • Bachelor’s degree required (preferably in business, marketing or education), MBA a plus
  • Proven Track Record of successful sales achievement in a B2B space.
  • Minimum of 5 years in Sales.
  • Marketing, customer service, sales and/or education experience a must.
  • Passion for educating or training in a customer service and a sales environment.
  • Heavy content creation and strong writing skills required.
  • Intermediate to advanced Powerpoint or Keynote skills required.
  • Working knowledge of Google Drive & Apps including Docs, Slides and Sheets.
  • Strong public speaking and presentation skills a must.
  • Strong interpersonal and collaborative ability; need to work interdepartmentally.

WHAT WE LOVE ABOUT YOU:

  • You love our users. You deeply understand our users and put them at the center of everything you do. You aim to serve and delight them every day.
  • You do the right thing. You are respectful and act with the highest integrity. If you see something that isn’t right, you say something.
  • You debate it.  You ask questions to understand a perspective and are comfortable respectfully challenging assumptions. You are not turned off by constructive conflict to get to the right answer.
  • You own your outcomes.  You set clear ambitious goals. You anticipate obstacles, persevere, and are accountable for your commitments.
  • You make fast decisions. You are an effective and timely communicator. You understand how to collaborate, compromise, and escalate when needed.
  • You get better every day.  You welcome the gift of feedback. You never settle in your quest to grow and develop. By being here, you make our company stronger.

WHAT YOU LOVE ABOUT US:

You’ll hear a lot about culture and perks from other companies, but we like to think of it as the XO way of life. From generous parental leave benefits, to free snacks and company outings, we believe in happiness above all else—in and out of the office.

  

WHAT WE DO MATTERS:

Here at XO Group, we truly believe in doing work that matters. Through our family of brands—The Knot, The Nest, The Bump, GigMasters, and How He Asked—we inspire, inform, and cheer on our community as they move through life’s most amazing milestones. From the proposal, to creating a home and starting a family together, we’re there for every step of the journey. Our couples and business partners depend on us. They're all in. So are we.

ABOUT THE SENIOR ACCOUNT MANAGER ROLE AND OUR TEAM:

XO Group Inc. (The Knot, The Bump and The Nest) is looking for a Sr. Account Manager to join our Account Management team based in NY.  This role will partner with the National Sales and Sales Planning teams and will support all post sale and optimization efforts for a key set of accounts.  This is a client facing role, focused on all post sale activity and optimization between campaign launch and wrap- up. The ideal candidate has client services / campaign management experience, is extremely analytical and a self starter, with a passion for digital advertising, performance and client satisfaction.

RESPONSIBILITIES:

  • Be the main point of contact for clients post-sale
  • Be an active participant in seamless handoff with the Sales Planner for post sale execution
  • Be an expert in our ad product offerings
  • Ensure client satisfaction through excellent post-sale service:
  • Monitor delivery pacing and performance to ensure we hit delivery and performance goals and that client’s campaign KPIs are met. Make recommendations to clients to optimize as needed
  • Troubleshoot as needed to ensure campaign success - work with internal teams to deliver solutions to client
  • Share campaign insights with pre-sales teams via weekly team calls and wrap-up reports, to help pre-sales teams successfully generate the next renewal and/or up-sell the client
  • Maintain a positive, customer-centric attitude while being solutions-oriented
  • Delivers top quality work for key clients
  • Can problem solve independently and operate with minimal supervision
  • Quickly grasps and applies new concepts and brings a strategic perspective to the role, suggesting improvements and efficiencies
  • Takes initiative to close the loop with Sales Planning on open items and communicates easily across teams to ensure seamless execution and actionable insights during and post flight
  • Is able to train and mentor other team members in best practices and approaches

SKILLS & EXPERIENCE :

  • 3-5 years of relevant professional experience
  • BS, preferred in Marketing or Business (or other related fields)
  • Ability to multi-task across multiple projects and stakeholders
  • Strong attention to detail
  • Experience with Digital Ad Products, Technologies and Systems (Salesforce, Operative, MOAT, DFP, 3rd party Ad Servers/Tags/Tracking, paid media on social)
  • Excellent organization, communication and analytical skills
  • Proficient in PowerPoint, Word, Excel, Google suite

WHAT WE LOVE ABOUT YOU:

  • You love our users. You deeply understand our users and put them at the center of everything you do. You aim to serve and delight them every day.
  • You do the right thing. You are respectful and act with the highest integrity. If you see something that isn’t right, you say something.
  • You debate it.  You ask questions to understand a perspective and are comfortable respectfully challenging assumptions. You are not turned off by constructive conflict to get to the right answer.
  • You own your outcomes.  You set clear ambitious goals. You anticipate obstacles, persevere, and are accountable for your commitments.
  • You make fast decisions. You are an effective and timely communicator. You understand how to collaborate, compromise, and escalate when needed.
  • You get better every day.  You welcome the gift of feedback. You never settle in your quest to grow and develop. By being here, you make our company stronger.

WHAT YOU LOVE ABOUT US:

You’ll hear a lot about culture and perks from other companies, but we like to think of it as the XO way of life. From unlimited vacation and generous parental leave benefits, to free snacks and Thirsty Thursdays, we believe in happiness above all else—in and out of the office.