WHY WE LOVE WORKING AT XO GROUP INC:

Every year, millions of brides, newlyweds, and first-time parents visit The Knot, The Nest, and The Bump for guidance and advice during some of the most important moments in their lives.  Here at XO Group, we strive to give our customers a best in class user experience to make these moments even more special.  We are highly focused on building a user-centric, content rich, mobile first organization with a refreshing, fun and entrepreneurial work culture.  Connect yourself to work that matters!

ABOUT THE SALES OPERATIONS ANALYST, LOCAL ROLE AND OUR TEAM:

XO Group is seeking a Business Operations Analyst to help build, manage and expand the Local channel. The ideal candidate is a data-driven problem solver with top-notch execution skills. You will work cross-functionally with the Sales, Marketing, Product and Technology teams to develop, test and implement new strategies and programs to drive performance.

RESPONSIBILITIES:

  • Proactively identify opportunities to drive sales productivity and performance through data analysis, and implementation of new systems and processes
  • Develop scalable, automated dashboards to provide benchmarking and progress against KPIs and initiatives
  • Organize and execute User Acceptance Testing for process and systems optimization
  • Develop training materials and tools for new roll-outs and launches to the Sales team
  • Perform ad-hoc reports and analysis

SKILLS & EXPERIENCE:

  • BA/BS degree, with 1-2 years of relevant professional experience in sales, analytics, or operations
  • Power user of Salesforce
  • Analytical problem solver and decision maker with acute attention to detail
  • Ability to obtain, synthesize, and analyze data from disparate sources
  • Ability to prioritize, set deadlines, and meet aggressive goals
  • Thrive in fast-paced, changing environment
  • Outstanding written and verbal communication skills

BENEFITS & PERKS:

Things you'll like a lot! Health benefits, 401k, Employee Stock Purchase Plan, free drinks and snacks, guest speakers, learning events, and a mentor program.


Things you'll love! Amazing coworkers, unlimited vacation, weekly happy hours, transparent and approachable executives

Why We Love Working at XO Group:

Every year, millions of brides, newlyweds, and first-time parents visit The Knot, The Nest, and The Bump for guidance and advice during some of the most important moments in their lives.  Here at XO Group, we strive to give our customers a best in class user experience to make these moments even more special.  We are highly focused on building a user-centric, product focused, mobile first organization with a refreshing, fun and entrepreneurial work culture.  For everyone at XO Group, a collaborative spirit is a must. Our teams are very dedicated and excited about what they do — and we work hard to maintain that atmosphere.  

The Client Billing Specialist Team

The Client Billing Specialist team works daily to resolve past due balances on customer accounts.  Our goal is to collect money for the sales team and ensure customer’s billing accounts are up to date.  The CBS role works directly with business owners across the country and has a direct relationship with them.  We pride ourselves on excellent customer service and do what we can to maintain our loyal client base while working to meet business needs.

The Client Billing Specialist Position

If you are someone who enjoys seeing the reward of persistence and who isn’t afraid to pick up the phone and speak with people from all over the country, this position is perfect for you.  You should also be very detailed.  This role is an integral part of our sales team and impacts our bottom line.  The Client Billing Specialist will contact customers in regards to past due balances on their account, while providing excellent customer service to other team members and our valued advertisers. You’ll also have your own accounts, the perfect chance to make this position your own.  Bonus opportunities for individual performance too!

What You'll Do:

  •         Work directly with customers in a dedicated area of the country
  •         Respond to customers regarding payment and billing questions via email and phone
  •         Contact customers daily via phone and e-mail
  •         Process CC and ACH payments and update payment and contact information as needed
  •         Track daily progress via Salesforce
  •         Work with members of the Customer Service and Sales team to assure all customer needs   are met
  •         Other duties as assigned

What You'll Bring to the Table:

  •         Professional written and verbal communication with both internal and external customers
  •         Self-motivated and highly organized team player
  •         Ability to learn processes and systems quickly
  •         Ability and desire to research accounts to get to the root cause of the customer issue
  •         Experience using and navigating multiple computer systems
  •         Experience using Salesforce is a plus
  •         Experience in Zuora Billing system is a plus
  •         Ability to work general business hours Monday - Friday

 

This role is based in Omaha, Nebraska.



Perks & Benefits

 

Guaranteed hourly pay plus a monthly bonus plan based on performance.  Medical, dental and vision benefits, 401k, Employee Stock Purchase Plan. Generous paid vacation, sick time and holidays. We hold regular company celebrations, we believe in celebrating your milestones, and have awesome team building events, free snacks and more. Our teamwork, passion, and hard work is truly what defines us.

Why We Love Working at XO Group:

Every year, millions of brides, newlyweds, and first-time parents visit The Knot, The Nest, and The Bump for guidance and advice during some of the most important moments in their lives. Here at XO Group, we strive to give our customers a best in class user experience to make these moments even more special.  We are highly focused on building a user-centric, content rich, mobile first organization with a refreshing, fun and entrepreneurial work culture. Connect yourself to work that matters!

About the Escalation Specialist role and Our Team:

The Strategy Specialist Team is dedicated to working with our local vendors all across the country ensuring they have the best experience with The Knot. We work closely with local wedding professionals post-sale to assist customers with their digital/online ad campaigns by providing tips and insights to increase their response.  

The Escalation Specialist will provide written and/or verbal information on client accounts regarding cancellation requests, account updates and status by accessing the account through an automated customer care system. The primary responsibility will be the retention of customers who express a desire to cancel services.

Responsibilities:

  • Taking inbound / Making outbound calls and actively convert cancellation calls into saved accounts
  • Explaining and upselling products and services
  • Entering and updating new customer data for current customers into computer database
  • Upgrades/downgrades of plans, discounting rate, or simply soothing customer's frustration
  • Managing escalations including cancellation reasons relating to pricing, sales escalations including requests for downgrades, tech support escalations
  • Actively supporting company policy and best practices in the area of pricing and security, with special emphasis on the protection of sensitive customer information

Requirements:

  • Able to work in a fast-paced work environment
  • Ability to multi-task and excellent time management skills
  • Excellent verbal and written communication skills
  • Customer Service experience required, preferably experience in small business, wedding industry
  • Previous experience retaining customers preferred
  • Must have excellent computer skills (Word, Excel, Gmail, Google Docs) and the ability to learn new systems quickly, internet terminology
  • Must be able to work independently
  • College degree preferred

Benefits & Perks:

Medical, dental and vision benefits, 401k, Employee Stock Purchase Plan. Generous paid vacation, sick time and holidays. We hold regular company celebrations, we believe in celebrating your milestones, and have awesome team building events, free snacks and more. Our teamwork, passion, and hard work is truly what defines us.

WHY WE LOVE WORKING AT XO GROUP INC:

Every year, millions of brides, newlyweds, and first-time parents visit The Knot, The Nest, and The Bump for guidance and advice during some of the most important moments in their lives.  Here at XO Group, we strive to give our customers a best in class user experience to make these moments even more special.  We are highly focused on building a user-centric, content rich, mobile first organization with a refreshing, fun and entrepreneurial work culture.  Connect yourself to work that matters!

ABOUT THE LOCAL SALES EXECUTIVE ROLE AND OUR TEAM:

We are looking for a go-getter with a strong background in closing high-volume sales, specifically new accounts. Having online advertising experience is ideal.. You own the cold call and can close deals in the blink of an eye. Others characterize you as a people person, and you can easily build relations with managers and local businesses in order to reach sales targets and boost The Knot’s market presence.

This role is located in NYC where you will have the opportunity to take on The Knot from an inside sales role.

RESPONSIBILITIES:

  • Give prospective clients a strong, crisp & on point presentation over the phone
  • Hold yourself accountable to meet and exceed all sales and performance goals on a consistent basis
  • Educate potential clients on the value of the Knot & how our partnership can grow their business
  • Be inquisitive, confident and know how to ask great questions to uncover the client need and be able to eloquently convince the client why The Knot is the right place to advertise
  • Committed to prospecting & cold calling in order to increase our market presence across your assigned region
  • Be persistent - consistently following up with potential clients to close sales is just want you do
  • Know how to make a recommendation based on the customer’s needs/customize a plan for the client

SKILLS & EXPERIENCE:

  • Past experience selling multi-media advertising platforms
  • Experience in consultative, high-volume sales on a daily, weekly basis
  • Proven track record of prospecting and closing new accounts
  • CRM software experience, Salesforce a plus
  • Previous experience selling a digital based advertising solution in a transaction marketplace a plus
  • College degree preferred
  • Minimum 1 years advertising sales, 1 year outbound call experience
  • Experience in the wedding/bridal industry a plus

BENEFITS & PERKS:

Things you'll like a lot! Health benefits, 401k, Employee Stock Purchase Plan, free drinks and snacks, guest speakers, learning events, and a mentor program.


Things you'll love! Amazing coworkers, unlimited vacation, weekly happy hours, transparent and approachable executives

WHY WE LOVE WORKING AT XO GROUP INC:

Every year, millions of brides, newlyweds, and first-time parents visit The Knot, The Nest, and The Bump for guidance and advice during some of the most important moments in their lives.  Here at XO Group, we strive to give our customers a best in class user experience to make these moments even more special.  We are highly focused on building a user-centric, content rich, mobile first organization with a refreshing, fun and entrepreneurial work culture.  Connect yourself to work that matters!

ABOUT THE NATIONAL ACCOUNT EXECUTIVE ROLE AND OUR TEAM:

XO Group is seeking an Account Executive located in NYC. The qualified candidate will be a high energy executive who has experience and existing relationships with senior level clients as well as in the agency/media buying community and who thrives in working in a fast paced digital media environment.

RESPONSIBILITIES:

  • Using your deep consultative sales skills, demonstrate the unique value proposition XO Group brings to drive revenue in both endemic and non-endemic categories
  • Assist in the development of revenue growth strategies for our digital and print properties
  • Develop a strong pipeline of qualified advertising prospects
  • Identify and cultivate new revenue opportunities with a category focus (i.e. Finance, Auto, CPG, Beauty, etc.) to source business with both new and existing clients    
  • Own client relationships through strategic management and leadership
  • Utilize existing client and agency relationships to drive large, long-term deals with top advertisers
  • Manage sales pipeline, utilize Salesforce, and communicate monthly, quarterly and annual revenue projections
  • Guide the creation of dynamic and persuasive presentations and stories that demonstrate the value of XO Group to clients
  • Frequent short trips to attend meetings with customers

SKILLS & EXPERIENCE:

  • Love of marketing and solutions-oriented, consultative selling
  • Minimum of 7 years in media sales
  • Excellent verbal and written communication skills, strong understanding of digital landscape, basic knowledge of Salesforce
  • Strong cross-functional and collaborative track record, team-player, able to multitask
  • Deep relationships with agencies and clients, preferably in Insurance, Finance, Auto, CPG and Beauty

BENEFITS & PERKS:

Things you’ll like a lot!  Health Benefits, 401k, Employee Stock Purchase Plan, Free drinks and snacks, Game Room, Guest speakers and learning events, volunteering opportunities, and a mentor program.

Things you’ll love! Amazing Coworkers, Unlimited vacation (you need time, take it!), Weekly happy hours – enjoy a few drinks with your amazing co-workers, Transparent and approachable executives

WHY WE LOVE WORKING AT XO GROUP INC:
Every year, millions of brides, newlyweds, and first-time parents visit The Knot, The Nest, and The Bump for guidance and advice during some of the most important moments in their lives.  Here at XO Group, we strive to give our customers a best in class user experience to make these moments even more special.  We are highly focused on building a user-centric, content rich, mobile first organization with a refreshing, fun and entrepreneurial work culture.  Connect yourself to work that matters!

ABOUT THE NATIONAL ACCOUNT EXECUTIVE ROLE AND OUR TEAM:
XO Group is seeking an Account Executive located in NYC. The qualified candidate will be a high energy executive who has experience and existing relationships with senior level clients as well as in the agency/media buying community and who thrives in working in a fast paced digital media environment.

RESPONSIBILITIES:

  • Using your deep consultative sales skills, demonstrate the unique value proposition XO Group brings to drive programmatic revenue
  • Responsible for building and managing relationships with relevant programmatic demand sources, including clients, agencies and DSPs.
  • Structure packages and sell XO inventory via Programmatic Guaranteed and Private Marketplace.
  • Funnel demand side feedback to appropriate XO teams to identify areas for ad product and ad platform enhancements.
  • Work closely with a cross-functional team of company stakeholders (Sales, Account Strategy, Revenue Operations, Legal, Accounting and Ad Operations) to deliver programmatic revenue.
  • Serve as a programmatic subject matter expert within the company on key programmatic business trends and best practices.  
  • Train the Sales Team on packaging and selling programmatically.  As needed, join other sellers on sales calls with programmatic buyers.
  • Work with Marketing and Account Strategy to produce sales collateral (insights, media plans and post-campaign reports), as appropriate, for Programmatic buys.

SKILLS & EXPERIENCE:

  • 6+ years of digital media/cross-platform sales or buying experience (with 3+ years of digital experience in programmatic ad sales, revenue operations and/or business development)
  • Solid grasp of the programmatic media ecosystem and experience working DSPs, SSPs, DMPs and trading desks.
  • Proven ability to meet or exceed sales goals as determined by management.
  • Able to easily create prospect lists and new revenue opportunities.
  • Should possess a database of digital agency, strategy and client decision-makers.
  • Strong analytical skills, ability to easily negotiate and optimize for performance and yield.  
  • Excellent verbal / written communication and presentation skills, ability to communicate complex situations into simple terms.
  • Love of marketing and solutions-oriented, consultative selling
  • Strong cross-functional and collaborative track record, team-player, able to multitask

BENEFITS & PERKS:

Things you'll like a lot! Health benefits, 401k, Employee Stock Purchase Plan, free drinks and snacks, guest speakers, learning events, and a mentor program.


Things you'll love! 
Amazing coworkers, unlimited vacation, weekly happy hours, transparent and approachable executives

WHY WE LOVE WORKING AT XO GROUP INC:

Every year, millions of brides, newlyweds, and first-time parents visit The Knot, The Nest, and The Bump for guidance and advice during some of the most important moments in their lives.  Here at XO Group, we strive to give our customers a best in class user experience to make these moments even more special.  We are highly focused on building a user-centric, content rich, mobile first organization with a refreshing, fun and entrepreneurial work culture.  Connect yourself to work that matters!

ABOUT THE ROLE AND OUR TEAM:

XO Group is seeking a seasoned Sales Management Executive located in NYC. The qualified candidate will be a high energy executive who has experience and existing relationships with senior level clients as well as in the agency/media buying community and who thrives in working in a fast paced digital media environment. This individual will be able to both mentor and coach as well as drive revenue on an individual basis.

RESPONSIBILITIES:

  • Mentor and coach a group of account reps by implementing and driving sales processes and leveraging operational sales experience
  • Represent the sales organization in internal meetings; articulate needs and goals to matrixed partners
  • Help develop and implement internal process and roll up sleeves to help get things done quickly
  • Manage sales pipeline, utilize Salesforce, and communicate monthly, quarterly and annual revenue projections to finance and executive team
  • Use your deep consultative sales skills to demonstrate the unique value proposition XO Group brings; drive revenue in both endemic and non-endemic categories across all three brands (The Knot, The Nest and The Bump)
  • Assist in the development of revenue growth strategies for our digital and print properties
  • Develop a strong pipeline of qualified advertising prospects
  • Identify and cultivate new revenue opportunities with a category focus (i.e. Finance, Auto, CPG, Beauty, etc.) to source business with both new and existing clients    
  • Own client relationships through strategic management and leadership
  • Utilize existing client and agency relationships to drive large, long-term deals with top advertisers, and generate new ones
  • Communicate industry opportunities to management and facilitate initiatives designed to best position the company for success
  • Consult with Product team to help shape product development in support of client needs
  • Guide the creation of dynamic and persuasive presentations and stories that demonstrate the value of XO Group to clients
  • Frequent short trips to attend meetings with customers

SKILLS & EXPERIENCE:

  • Love of marketing and solutions-oriented, consultative selling
  • Minimum of 10 years in digital media sales with management experience
  • Strong understanding of new media attribution models
  • Adept at utilizing media analytics tools and KPIs
  • Excellent verbal and written communication skills, strong understanding of digital landscape, basic knowledge of Salesforce
  • Strong cross-functional and collaborative track record, team-player, able to multitask
  • Deep relationships with agencies and clients, preferably in Insurance, Finance, Auto, CPG and Beauty

BENEFITS & PERKS:

Things you’ll like a lot!  Health benefits, 401k, Employee Stock Purchase Plan, free drinks and snacks, guest speakers and learning events, volunteering opportunities, and a mentor program.

Things you’ll love! Amazing coworkers, unlimited vacation (you need time, take it!), weekly happy hours, transparent and approachable executives

WHY WE LOVE WORKING AT XO GROUP INC:

Every year, millions of brides, newlyweds, and first-time parents visit The Knot, The Nest, and The Bump for guidance and advice during some of the most important moments in their lives.  Here at XO Group, we strive to give our customers a best in class user experience to make these moments even more special.  We are highly focused on building a user-centric, content rich, mobile first organization with a refreshing, fun and entrepreneurial work culture.  Connect yourself to work that matters!

ABOUT THE SENIOR ACCOUNT STRATEGIST  ROLE AND OUR TEAM:

We are seeking  an organized, detail-obsessed self-starter with a passion for everything digital. You have the ability to juggle multiple projects and stay calm and collected under pressure. You thrive on being part of a collaborative team and will never say the words “It’s not my job”! As the Senior Account Strategist, you will work with our sales, studio, revenue operations, ad ops, legal, accounting, ad product and marketing teams to brainstorm ideas, develop strategic brand-centric marketing plans and monitor program performance of our multi-platform plans. This role truly serves as the business owner from concept to execution - an indispensable asset to our clients.

RESPONSIBILITIES:

Strategic Planning and Client Service

  • Create strategic plans for digital and integrated programs mapped to client campaign KPIs and objectives
  • Be an expert on all of the advertising opportunities of our brands; verify inventory availability, lead times, rates and all other pitch elements throughout the sales proposal process
  • Focus on customer retention, renewals and upsells by maintaining superior customer service and satisfaction

Team Management

  • Lead a team of Account Strategists and/or Associate Account Strategists
  • Understand the sales process and collaborate across teams to optimize on behalf of the client
  • Lead the development and delivery of case studies / post campaign reports
  • Exhibit a passion for learning and career development, instill that energy in the team

Campaign Performance & Analytics

  • Have a solid understanding of digital media metrics (CTR, ROI, Conversion Data, Engagement, etc), their calculations and how they drive profitability
  • Identify trends and/or issues within delivery / performance data (DFA, DFP, Google Analytics, Moat, IAS, DoubleVerify, etc); Proactively offer immediate performance / optimization recommendations
  • Guide campaign reporting / analysis to ensure insights are high value to our clients and mapped to KPIs

SKILLS & EXPERIENCE:

Analytical

  • Superior analytical skills with the ability to handle and analyze large data sets to tell the story of campaign performance
  • Robust media math skills and proficiency with numerical analysis
  • Proven track record of exceptional performance and high productivity
  • Highly structured thinker - analytical and process orientated
  • Skilled problem solver, able to synthesize complex information and distill into an action plan that keeps big picture goals in mind.

Communication

  • Communicate with clarity, logic, conciseness, and relevance with all levels of management
  • Experienced leading and maintaining order in meetings
  • Comfortable delivering good and bad news
  • Able to drive conversations and projects forward through excellent communications and influence

Temperament

  • Self starter with the ability to accurately prioritize and calmly handle multiple projects/deadlines in a fast-paced environment
  • Willing to do whatever it takes to deliver successful projects
  • A strong sense of ownership and initiative

Platforms (Specific Systems a plus)

  • Ad Server and Verification Platforms: DART (DFP, DFA/DCM) , Atlas, FlashTalking, Medialets, Moat, IAS, DoubleVerify
  • Contract Management / CRM: Operative, Prisma, iDesk, Salesforce
  • Google Analytics
  • Microsoft Office
  • Experience with affiliate or performance marketing solutions and attribution tools and models a plus

BENEFITS & PERKS:

Things you'll like a lot! Health benefits, 401k, Employee Stock Purchase Plan, free drinks and snacks, guest speakers, learning events, and a mentor program.


Things you'll love! Amazing coworkers, unlimited vacation, weekly happy hours, transparent and approachable executives